Set Up the Facebook Chat Pluginmodified:
The Chat Plugin allows you to integrate your Messenger experience directly into your website. This plugin allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
The Chat Plugin automatically loads recent chat history between the person and your business, meaning recent interactions with your business on messenger.com, in the Messenger app, or the Chat Plugin on your website will be visible. This plugin helps create a single experience for your customers. It enables you to continue the conversation even after they have left your webpage—no need to capture their information to follow up. Just use the same chat in Messenger.
The Chat Plugin supports the following:
Before You Start
You will need:
- A Facebook Page for your website linked to the Meta Business Suite
- A Page access token is requested from a person who can perform the
MODERATEtask on the Facebook Page
The Meta Business Tools Terms apply in connection with your usage of the Chat Plugin.
Set Up the Chat Plugin
You can use the Meta Business Suite or implement the plugin programmatically to include the Chat Plugin on your website.
Use the Meta Business Suite (Recommended)
Step 2. Select your business' Facebook Page in the left navigation menu dropdown menu. You may need to hover over the menu to expand the full menu.
Step 3. Select Inbox in the left side navigation menu.
Step 4. Click the Settings button. Then click on View all settings.
Step 5. Select the Chat Plugin tab.
Step 6. Pick the setup method and follow the instructions:
Step 7. Copy your page id from the "copy code" page
Step 8. Add your page id code to the system (Settings->System->Configuration->messangerPageId)
You can also use the Meta Business Suite to customize an automated welcome message to help start conversations and to customize your Chat Plugin to complement your brand.
Be sure that your page is published:
You can do that in Page Settings-> Page visibility. The chat plugin will not appear in the /shop if the page is not published.